Escalation Matrix

LEVEL 1

 

Name of Official:

Client Assistance Team (Monitoring) – KMT Support Desk

Designation:

–

Department:

Client Assistance Team

Phone No.:

022 61448713 / 714 / 715 / 716 / 717 / 718

Mobile No.:

–

Email ID:

kmt.support@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 2

 

Name of Official:

Ms. Milina Salvi

Designation:

L2 Support Escalation In-charge

Department:

Client Assistance Team

Phone No.:

022 61448769

Mobile No.:

–

Email ID:

milina@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 3

 

Name of Official:

Mr. Sudhakar Madiwala

Designation:

CAT Manager

Department:

Client Assistance Team

Phone No.:

–

Mobile No.:

9833489033

Email ID:

sudhakar@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 4

 

Name of Official:

Account Management & Liaison (AML) Team

Designation:

–

Department:

Business Development & Marketing

Phone No.:

022 61448765 / 766 / 767

Mobile No.:

–

Email ID:

aml@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 1

 

Name of Official:

Client Assistance Team (Monitoring) – IC+ Support Desk

Designation:

–

Department:

Client Assistance Team

Phone No.:

022 61448713 / 714 / 715 / 716 / 717 / 718

Mobile No.:

–

Email ID:

ic.support@alphaplustech.com

Address

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 2

 

Name of Official:

Ms. Milina Salvi

Designation:

L2 Support Escalation In-charge

Department:

Client Assistance Team

Phone No.:

022 61448769

Mobile No.:

–

Email ID:

milina@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 3

 

Name of Official:

Mr. Sudhakar Madiwala

Designation:

CAT Manager

Department:

Client Assistance Team

Phone No.:

–

Mobile No.:

9833489033

Email ID:

sudhakar@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 4

 

Name of Official:

Account Management & Liaison (AML) Team

Designation:

–

Department:

Business Development & Marketing

Phone No.:

022 61448765 / 766 / 767

Mobile No.:

–

Email ID:

aml@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 1

 

Name of Official:

Client Assistance Team (Monitoring) – IM+ Support Desk

Designation:

–

Department:

Client Assistance Team

Phone No.:

022 61448713 / 714 / 715 / 716 / 717 / 718

Mobile No.:

–

Email ID:

im.support@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 2

 

Name of Official:

Ms. Milina Salvi

Designation:

L2 Support Escalation In-charge

Department:

Client Assistance Team

Phone No.:

022 61448769

Mobile No.:

–

Email ID:

milina@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 3

 

Name of Official:

Mr. Sudhakar Madiwala

Designation:

CAT Manager

Department:

Client Assistance Team

Phone No.:

–

Mobile No.:

9833489033

Email ID:

sudhakar@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 4

 

Name of Official:

Account Management & Liaison (AML) Team

Designation:

–

Department:

Business Development & Marketing

Phone No.:

022 61448765 / 766 / 767

Mobile No.:

–

Email ID:

aml@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 1

 

Name of Official:

Client Assistance Team (Monitoring) – Cermo+ Support Desk

Designation:

–

Department:

Client Assistance Team

Phone No.:

022 61448713 / 714 / 715 / 716 / 717 / 718

Mobile No.:

–

Email ID:

cermo.support@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 2

 

Name of Official:

Ms. Milina Salvi

Designation:

L2 Support Escalation In-charge

Department:

Client Assistance Team

Phone No.:

022 61448769

Mobile No.:

–

Email ID:

milina@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 3

 

Name of Official:

Mr. Sudhakar Madiwala

Designation:

CAT Manager

Department:

Client Assistance Team

Phone No.:

–

Mobile No.:

9833489033

Email ID:

sudhakar@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 4

 

Name of Official:

Account Management & Liaison (AML) Team

Designation:

–

Department:

Business Development & Marketing

Phone No.:

022 61448765 / 766 / 767

Mobile No.:

–

Email ID:

aml@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 1

 

Name of Official:

Client Assistance Team (Monitoring) – Cermo+NXT Support Desk

Designation:

–

Department:

Client Assistance Team

Phone No.:

022 61448713 / 714 / 715 / 716 / 717 / 718

Mobile No.:

–

Email ID:

cermonxt.support@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 2

 

Name of Official:

Ms. Milina Salvi

Designation:

L2 Support Escalation In-charge

Department:

Client Assistance Team

Phone No.:

022 61448769

Mobile No.:

–

Email ID:

milina@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 3

 

Name of Official:

Mr. Sudhakar Madiwala

Designation:

CAT Manager

Department:

Client Assistance Team

Phone No.:

–

Mobile No.:

9833489033

Email ID:

sudhakar@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 4

 

Name of Official:

Account Management & Liaison (AML) Team

Designation:

–

Department:

Business Development & Marketing

Phone No.:

022 61448765 / 766 / 767

Mobile No.:

–

Email ID:

aml@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 1

 

Name of Official:

Client Assistance Team (Monitoring) – TasC+ Support Desk

Designation:

–

Department:

Client Assistance Team

Phone No.:

022 61448713 / 714 / 715 / 716 / 717 / 718

Mobile No.:

–

Email ID:

tasc.support@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 2

 

Name of Official:

Ms. Milina Salvi

Designation:

L2 Support Escalation In-charge

Department:

Client Assistance Team

Phone No.:

022 61448769

Mobile No.:

–

Email ID:

milina@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 3

 

Name of Official:

Mr. Sudhakar Madiwala

Designation:

CAT Manager

Department:

Client Assistance Team

Phone No.:

–

Mobile No.:

9833489033

Email ID:

sudhakar@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 4

 

Name of Official:

Account Management & Liaison (AML) Team

Designation:

–

Department:

Business Development & Marketing

Phone No.:

022 61448765 / 766 / 767

Mobile No.:

–

Email ID:

aml@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 1

 

Name of Official:

Client Assistance Team (Monitoring) – Me2G+ Support Desk

Designation:

–

Department:

Client Assistance Team

Phone No.:

022 61448713 / 714 / 715 / 716 / 717 / 718

Mobile No.:

–

Email ID:

me2g.support@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 2

 

Name of Official:

Ms. Milina Salvi

Designation:

L2 Support Escalation In-charge

Department:

Client Assistance Team

Phone No.:

022 61448769

Mobile No.:

–

Email ID:

milina@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 3

 

Name of Official:

Mr. Sudhakar Madiwala

Designation:

CAT Manager

Department:

Client Assistance Team

Phone No.:

–

Mobile No.:

9833489033

Email ID:

sudhakar@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

LEVEL 4

 

Name of Official:

Account Management & Liaison (AML) Team

Designation:

–

Department:

Business Development & Marketing

Phone No.:

022 61448765 / 766 / 767

Mobile No.:

NA

Email ID:

aml@alphaplustech.com

Address:

1301/1302, Aston, Sundervan Complex, Andheri (W). Mumbai – 400053

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