Reporting to the Customer Support Manager (Application Support), you will play a key role in the area of Customer Service and Customer Satisfaction for Alpha Plus Technologies. Your primary responsibility will be to engage with customers via emails, calls or personal visits to understand their issues / concerns, troubleshoot and provide the necessary resolution in accordance with the defined SLA. Supporting new implementations, leading ASEs to ensure smooth and steady Client Relationship Management shall also be a key responsibility area. The role will interact externally with APT’s clients and internally with the Products, Technology, Account Management & Liaison, Content Management Team, Banking Team & Senior Management.
At Alpha Plus, we are committed to delivering Niche, Efficient, Robust, and Value–Enriched Software Solutions to our Clients, while assuring a consistent Quality & Innovation Benchmark in Software Design, Development, Implementation and Customer Support across our Client Spectrum. As a senior support executive, you will be a key technical player and a strong link between the client and the management to enriching customer experience. Strong hold on written, verbal and telephonic communication is a must. Empathy with customers, patience and understanding, problem solving to assess the root cause of the issue and recommending a permanent solution, love for analyzing data, a prior leadership experience, ability to interact with multiple customers at one time, etc. will take you a long way in this position. Are you ready…? Our gates are open for you
Alpha Plus Technologies is a creator of generic, knowledge-oriented, powerful, affordable and secure technology with strong values and ownership of a family-led business and the dynamism and aura of a new-age entrepreneur.
WE DESIGN. WE DEVELOP. WE DELIVER. WE SERVICE. Our clients find us as a sincere bunch of people who know what they say and deliver as promised! Our passion reflects in everything we do and our desire to produce good work for our customer runs deep within. APT is like a second home to people who work here. We Share. We Help. We Grow and yes, we have a lot of fun times too...!